Hb9999 FAQ — Answers to All Your Questions, Right Here

Only one account per person is An account permitted. Creating multiple accounts may result in all of them being permanently banned. Use one account and play fair.

on the login page Click the "Forgot password?" link. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. If you don't remember your username, you can also log in with your mobile number.

KYC verification requires a photo of your National ID (NID) or passport, along with a selfie. KYC is mandatory before large withdrawals and is usually completed within 24 hours.

Email support@hb9999.im or reach us via live chat. Make sure to withdraw your balance before closing the account. Responsible Gaming You'll also find a self-exclusion option on the page.

Currently bKash, Nagad & Rocketsupports both deposits and withdrawals. It's the most widely used mobile banking method in Bangladesh, making it a convenient choice.

The minimum deposit at hb9999 is very affordable. To see the exact amount, log in and visit the deposit page, as it may vary depending on current promotions.

Withdrawal requests are typically 15 minutes to 2 hours processed within that time. During peak hours, it may take up to 24 hours. If your KYC verification is pending, your first withdrawal may take a little longer.

Wait 5–10 minutes first. If it still hasn't arrived, email support@hb9999.im or contact us via live chat with your transaction reference number. We'll verify and resolve it promptly.

hb9999 does not charge any withdrawal fees. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own transfer charges.

Register Once registration is complete and your first deposit is made, the welcome bonus is credited automatically. For the bonus amount and terms, On the bonus page See details.

Most bonuses come with a Wagering requirement applies — meaning you must wager a set multiple of the bonus amount. Specific terms for each bonus are On the bonus page and in the Terms & Conditions Mentioned above.

Weekly and monthly reload bonuses are available for regular members. On the promotions page Keep an eye out — new offers come up regularly. You may also be notified by email or SMS.

A percentage of your net losses over a set period is returned to you as cashback, credited directly to your balance. For full terms, On the promotions page View.

You can bet on 30+ sports including cricket, football, tennis, badminton, volleyball, and basketball. Bangladeshi favorites like IPL, BPL, T20 World Cupand all major tournaments are covered.

Live betting means placing wagers on real-time odds while a match is in progress. on the Sports Betting page you'll see all live matches in progress. Odds update in real time, so you'll need to act fast.

If a match is cancelled or postponed, your stake is generally refunded. In parlay bets, cancelled matches are counted at odds of 1.0. For specific rules, in the Terms & Conditions View.

hb9999's On the betting tips page Get expert analysis and tips updated before every major match. Keep in mind, though — betting always carries risk. Play responsibly.

on the Download page Both Android and iOS versions are available. The APK can be downloaded directly. On the app page See everything the app has to offer.

When installing the APK on Android, you'll need to allow "Unknown sources". Go to Settings > Security > Unknown Sources and enable it. If you still run into issues, reach out via live chat — we'll walk you through it step by step.

No — you can log in to both the app and website using the same account. Your balance, betting history, and bonuses stay synced across all devices.

hb9999 operates under an international license and uses 256-bit SSL encryption. Your personal information and funds are protected with the highest level of security.

Change your password immediately and notify us at support@hb9999.im. We'll temporarily lock your account and investigate. Never share your password or OTP with anyone.

hb9999 believes betting is for entertainment, not addiction. on the Responsible Gaming page Deposit limits, time limits, and self-exclusion options are available. For players aged 18+ only.

No. Your personal information is kept under our Privacy Policy strictly protected in accordance with our policy. Your data is never shared with third parties except where required by law.