Last updated: January 2026

Hb9999 Privacy Policy — Your Information Is Completely Secure

When you use hb9999, we value the trust you place in us. This privacy policy explains in detail — what information we collect, why we collect it, and how we keep it secure.

Encryption
256-bit SSL
Bank-grade protection

256-bit SSL Encryption
0 Sold to third parties
24/7 Security Monitoring
5+ Trusted by Millions of Users

01 Introduction

Welcome to hb9999. We understand that sharing personal information online can feel like a concern. That is why this privacy policy is written in plain, straightforward language — so you know exactly what we do with your information.

This Privacy Policy applies to all services on the hb9999 website and mobile app, and to all users. By using our services, you are considered to have consented to this policy.

In short: Your data is never sold, never shared with third parties without cause, and kept with the highest level of security.

Hb9999 complies with international data protection standards. Our systems undergo regular security audits, and all staff are trained to safeguard user privacy.

02 What Information We Collect

Hb9999 needs to collect certain information in order to provide its services. Details are outlined below:

Data Type Example Reason
Identity Information Name, date of birth, national ID number Account verification and age confirmation
Contact Information Mobile number, email address Account Notifications & Support
Financial Information BKash/Nagad number, transaction history Payment processing & fraud prevention
Usage Data Betting history, login time, preferences Service improvement & personalized experience
Technical Information IP address, device type, browser Security & Fraud Prevention

We only collect information that is strictly necessary. Requesting excessive or irrelevant data goes against our policy.

03 How We Collect Information

Hb9999 collects information through a number of methods:

  • Directly from you: Information you submit via registration forms, deposit forms, and support chat.
  • Automatically: When you use the site or app, through server logs, cookies, and tracking technologies.
  • Via third parties: Payment gateways (bKash, Nagad) and identity verification agencies — only the minimum necessary data.
  • For identity verification: From documents submitted during the KYC process.

We never collect your data without your consent. By registering, you agree to this policy.

04 How Your Information Is Used

Your information is used for the following purposes:

  • Account creation, management, and security.
  • Processing deposits and withdrawals.
  • Providing Sports Betting services and live odds.
  • Providing bonuses and promotional offers.
  • Customer support and issue resolution.
  • Prevention of fraud, money laundering, and prohibited activities.
  • To meet legal obligations.
  • To improve service quality and enhance the user experience.
  • To deliver a personalized experience tailored to your preferences.

We never sell your data to third parties for advertising purposes. That is one of our core commitments.

05 Data Sharing Policy

Hb9999 may share information in the following limited circumstances:

  • Payment Providers: Only the minimum necessary data is shared with bKash, Nagad, and Rocket to complete transactions.
  • Law enforcement agencies: When required by a court order or legal obligation.
  • Technology Partners: For service operations (e.g., cloud hosting), under strict confidentiality agreements.
  • Fraud Prevention Agencies: To detect and prevent fraudulent activity.

To be clear: Your data is never sold or shared with advertisers, data brokers, or any other unauthorized third parties.

All third parties are bound by a confidentiality agreement with hb9999. They may only use your data for specified purposes and may not share it with anyone else.

06 Cookie Policy

Hb9999 uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device.

  • Essential cookies: To maintain your login session and ensure security — these cannot be disabled.
  • Functional cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand how the site is used — completely anonymous.

You can disable cookies through your browser settings, though doing so may affect the functionality of certain services.

07 Data Security Measures

Hb9999 uses world-class technology to keep your information secure:

  • All data transmissions 256-bit TLS/SSL Secured with encryption.
  • Data Stored AES-256 Stored with encryption.
  • System access is strictly controlled — only authorized personnel can view the information they need.
  • Regular independent security audits are conducted.
  • 24/7 system monitoring and intrusion detection systems are active.
  • Data backups are taken daily and stored across multiple secure locations.
  • Staff receive regular data protection training.

Our security measures are on par with those of leading banks in Bangladesh. Your financial information is protected to the highest standard.

08 Your Rights

As an hb9999 user, you have important rights over your own data:

Right of Access
You have the right to know what information we hold about you.
Right to Rectification
You may request corrections if any of your information is inaccurate.
Right to Erasure
You may request deletion of data that you no longer wish us to retain, beyond what is required by law.
Right to Object
You may object to the processing of your data for specific purposes.
Right to Data Portability
You may request a copy of your personal data.
Right to Restriction
You may request a temporary pause on the processing of your data under certain circumstances.

To Exercise These Rights support@hb9999.im. We will respond within 30 days.

09 Data Retention Period

Your information is retained for as long as your account remains active. Even after account closure, certain data may be kept for a defined period for legal reasons:

  • Financial transaction details: 5 years (in accordance with financial regulations).
  • KYC / identity verification data: 5 years.
  • Betting History: 2 years after account closure.
  • Support chat information: 1 year.
  • Technical logs: 90 days.

Once the retention period expires, data is securely deleted.

10 Minor Protection

Hb9999 is strictly prohibited for anyone under 18. We do not knowingly collect information from minors.

  • Age verification is carried out at the time of registration.
  • If any minor's data is found, it is immediately deleted and the account is closed.
  • Parents or guardians may request the deletion of a minor's information.

If your child has accidentally created an account, please contact us immediately at support@hb9999.im.

11 Privacy Policy Updates

This policy may be updated from time to time due to business needs or changes in applicable law. When changes are made:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • You will be notified of significant changes via email or in-app notification.
  • Continued use of our services after any changes constitutes acceptance of the updated policy.

The latest version of our policy is always available on this page.

12 Contact Us

For any privacy-related questions or requests, please get in touch with us:

  • Email: support@hb9999.im
  • Live Chat: 24 hours a day, 7 days a week — just click the chat button at the bottom of the site or app.
  • Response time: Usually within 24 hours; up to 30 days for complex requests.

When submitting a privacy-related request, include "Privacy Request" in the subject line for a faster response.

Your Privacy Is Our Priority

Hb9999 holds user trust in the highest regard. Our privacy policy is not just words on paper — it is practiced every day. If you ever have a concern, feel free to reach out to us.


Why hb9999 Is Safe

How We Keep Your Information Safe

We stand by you not just in words, but in technology.

256-bit SSL Encryption

Every transaction and data exchange is transmitted through fully encrypted channels — completely unreadable to outside parties.

Data is never sold

Your name, number, or any personal details are never sold to third parties. That is our commitment.

Restricted Access

Only authorized personnel can access data on a need-to-know basis. All access is logged.

Regular Audits

Independent security experts regularly audit our systems to identify and address vulnerabilities before they become issues.

Your Control

You can request to view, correct, or delete your personal information at any time.

24/7 Privacy Support

For any questions about your data, our team is available around the clock to help.


Start Betting Safely

Trust Us, Play Safe

Join hb9999 with complete confidence — your data is fully secure. Millions of Bangladeshi users trust us every day.

256-bit SSL secured · Licensed · 18+ only

বাংলা